Grappling with changing your Scoot flights? Good news – Scoot has just launched a self-service refund option on its website for bookings made on or before 15 March 2020, for travel dates up to 31 May 202.
Scoot customers would be able to do the refunds via the “Manage My Booking” portal on the Scoot website. Refunds will be in the form of Scoot travel vouchers and will be processed within 30 working days. Apart from the online portal, customers may also contact Scoot via Facebook Messenger or Weibo page for any flight requests or queries.
Customers who have booked their flights through third-party booking platforms or travel agents are advised to contact the agents or third-party companies for assistance.
At the same time, Scoot is also extending a one-time free date change for all bookings made online, via the mobile app or WeChat, subject to fare difference. The one-time free date change can be used up to four hours before the scheduled flight departure time, for travel up till 31 March 2020.
